 | Aanmaakdatum: 13-05-2024 Document revisie: A |
| Product/merk: | Dometic |
| Product type: | MWE4016 |
| Product hardware versie: |
In de bijlage (onderaan deze pagina) de volledige inbouwhandleiding van de MWE4016F. Parkeersensoren voor de voorzijde van een voertuig. De afbeeldingen hieronder zijn van het parametermenu.
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Accessibility of your knowledge base articles
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Modified on: Thu, 14 Mar, 2024 at 10:09 PM
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<p>Creating accessible knowledge base articles is crucial for ensuring that all users, regardless of ability, can access and benefit from the information provided. </p><p><br></p><h4 dir="ltr"><strong dir="ltr">Here are some tips to generate accessible knowledge-base articles:</strong></h4><ul><li dir="ltr"><strong dir="ltr">Clear structure:</strong> Organize your content logically with clear headings, subheadings, and bullet points to help users navigate through the article easily.</li><li dir="ltr"><strong dir="ltr">Use plain language:</strong> Write in clear, simple language, avoiding jargon and complex terminology that may be difficult for some users to understand.</li><li dir="ltr"><strong dir="ltr">Descriptive headings and links:</strong> Use descriptive headings and link text that accurately describe the content they lead to, helping users understand where the link will take them.</li><li dir="ltr"><strong dir="ltr">Alt Text for images:</strong> Provide descriptive alt text for all images used in the article to ensure that users who rely on screen readers can understand the content.</li><li dir="ltr"><strong dir="ltr">Accessible document formats: </strong>Use accessible document formats such as HTML or PDFs with proper tagging and structure for screen reader compatibility.</li><li dir="ltr"><strong dir="ltr">Use of colors:</strong> Ensure sufficient color contrast between text and background to make it easier for users with low vision or color blindness to read the content.<strong dir="ltr"></strong></li><li dir="ltr"><strong dir="ltr">Transcripts for multimedia:</strong> Provide transcripts or captions for multimedia content such as videos and audio recordings to make the content accessible to users with hearing impairments.</li><li dir="ltr"><strong dir="ltr">Include accessible tables:</strong> If using tables, ensure they are properly formatted with row and column headers and are accessible to screen readers.</li><li dir="ltr"><strong dir="ltr">Test for accessibility:</strong> Regularly test your knowledge base articles using accessibility tools and guidelines such as WCAG (Web Content Accessibility Guidelines) to identify and fix any accessibility issues.</li><li dir="ltr"><strong dir="ltr">Responsive design:</strong> Ensure that your knowledge base articles are designed to be responsive and accessible across different devices and screen sizes.</li><li dir="ltr"><strong>Provide alternative formats:</strong> Offer alternative formats such as plain text or downloadable PDFs for users who may have difficulty accessing the content in its default format.</li><li dir="ltr"><strong>Offer multiple access points:</strong> Provide multiple ways for users to access information, such as search functionality, a table of contents, or a site map, to accommodate different user preferences and needs.</li><li dir="ltr"><strong>Update accessibility guidelines:</strong> Stay updated with the latest accessibility guidelines and standards to ensure your knowledge base articles remain accessible as technology and best practices evolve.</li></ul><p dir="ltr"><br></p><p dir="ltr">By implementing these recommendations, you can create articles that are accessible to a wide range of users, enhancing inclusivity and usability for all.</p>
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<h4>Great things come </h4>
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<p>Stay on top of product updates, get a snapshot of the best conversations in the <a href="https://support.freshdesk.com/support/discussions">Freshdesk community</a> and a hand-picked good read every week :) </p>
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<h3 class="list-lead related_articles">
Related Articles
</h3>
<ul> <li>
<div class="ellipsis">
<a href="/en/support/solutions/articles/50000003752-the-all-new-freshdesk-portal-an-overview">The All-new Freshdesk Portal - An overview</a>
</div>
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<a href="/en/support/solutions/articles/37601-portals-portal-settings">Portals & Portal Settings</a>
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</li>
<li>
<div class="ellipsis">
<a href="/en/support/solutions/articles/50000002318-understanding-the-knowledge-base-dashboard">Understanding the Knowledge base dashboard</a>
</div>
</li>
<li>
<div class="ellipsis">
<a href="/en/support/solutions/articles/37613-converting-agent-replies-to-solution-articles">Converting agent replies to Solution Articles</a>
</div>
</li>
<li>
<div class="ellipsis">
<a href="/en/support/solutions/articles/217390-voice-search-in-the-freshdesk-android-app">Voice search in the Freshdesk Android app</a>
</div>
</li>
</ul>
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.do-you-find-it-helpful .thanks-for-feedback .up{
background-image: url("data:image/png;base64,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");
background-size: 37px;
background-repeat: no-repeat;
border: 1.5px solid #31C072;
}
</style>
<script type="text/javascript">
var FreddyEmailBot = function() {
this.usefulness = {
yes: true,
no: false,
no_response: undefined
};
this.requiredTab = "solutions"
this.portal_url_vars = '';
this.portal = portal;
this.filterUrl = '/support/bot_responses/filter';
this.updateUrl = '/support/bot_responses/update_response';
this.widgetHtml = "<div class='do-you-find-it-helpful'></div>";
this.ticketHelptextHtml = "<strong>Did you find this article helpful?</strong>";
this.ticketContentHtml = "<p>If yes, we'll close your ticket.</p>";
this.botTicketHtmlContent = "<div class='bot-image'></div><div class='bot-ticket-content'></div>";
this.botArticleHtmlContent = "<div class='bot-article-content'></div>"
this.buttonHtml = "<button class='btn btn-primary email-bot-helpful'>Yes, close ticket</button><button class='btn email-bot-helpful'>No</button>";
this.articleHelpTextHtml = "<div class='help'><strong>Uh-oh. Maybe these articles can help you.</strong></div>";
this.finalMessageUseful = "<div class='thanks-for-feedback'><div class='widget-vote up'></div><div><strong>We're glad this article was helpful.</strong></div></div>";
this.finalMessageNotUseful = "<div class='thanks-for-feedback'><div class='widget-vote down'></div><div><strong>We're sorry. Our team will reach out to you shortly.</strong></div></div>";
}
FreddyEmailBot.prototype = {
showEmailBotHelpWidget : function() {
var query_id = this.portal_url_vars.query_id;
if (query_id) {
var solution_id = this.portal.current_object_id;
this.populateWidget(query_id, solution_id);
}
},
getUrlVars : function() {
var vars = [], hash;
var hashes = window.location.href.slice(window.location.href.indexOf('?') + 1).split('&');
for(var i = 0; i < hashes.length; i++) {
hash = hashes[i].split('=');
vars.push(hash[0]);
vars[hash[0]] = hash[1];
}
this.portal_url_vars = vars;
},
populateWidget : function() {
var self = this;
var params = {
query_id: self.portal_url_vars.query_id,
solution_id: self.portal.current_object_id
};
jQuery.ajax({
type: 'GET',
url: self.filterUrl,
async: false,
data: params,
success: function(data){
if( self.shouldNotConstructWidget(data) ) {
return false;
}
self.constructWidget(self.portal.current_object_id, self.portal_url_vars.query_id, data.ticket_id);
data.useful == self.usefulness.no_response ?
self.drawEmailBotTicketWidget(data.ticket_id) :
self.drawEmailBotArticleWidget(data.other_articles, self.portal_url_vars.query_id);
}
});
},
updateBotResponse : function(useful) {
var self = this;
var params = {
useful: useful,
query_id: self.portal_url_vars.query_id,
solution_id: self.portal.current_object_id
}
jQuery.ajax({
type: 'PUT',
url: self.updateUrl,
async: false,
data: params,
success: function(data) {
(useful == self.usefulness.no && data.other_articles) ?
self.drawEmailBotArticleWidget(data.other_articles, self.portal_url_vars.query_id) :
self.closeBotHelpWidget(useful);
}
});
},
constructArticlesHref : function(other_articles, query_id) {
var href = "";
var self = this;
other_articles.forEach(function(item) {
var solution_url_with_query = item.url + "?query_id=" + query_id;
href += "<li><a href='" + solution_url_with_query + "'><b>" + self.constructTitle(item.title) + "</b></a></li>";
})
return href;
},
shouldNotConstructWidget : function(data) {
// do not construct widget if the ticket is closed or the all three articles are marked not-useful
return data.ticket_closed || data.positive_feedback || (data.useful == this.usefulness.no && !data.other_articles) ? true : false;
},
fillHelpWidget : function(html) {
jQuery('.do-you-find-it-helpful').html(html);
},
botTicketContent : function() {
jQuery('.bot-ticket-content').html(this.ticketHelptextHtml + this.ticketContentHtml + this.buttonHtml);
},
drawEmailBotTicketWidget: function() {
this.fillHelpWidget(this.botTicketHtmlContent);
this.botTicketContent();
},
botArticleContent : function(other_articles, query_id) {
var hrefs_html = this.constructArticlesHref(other_articles, query_id);
jQuery('.bot-article-content').html(this.articleHelpTextHtml + hrefs_html);
},
drawEmailBotArticleWidget : function(other_articles, query_id) {
this.fillHelpWidget(this.botArticleHtmlContent);
this.botArticleContent(other_articles, query_id);
},
constructTitle : function(title) {
title = (title.length < 50) ? title : title.substr(0,50) + "...";
return escapeHtml(title);
},
closeBotHelpWidget : function(useful) {
useful ? jQuery('.do-you-find-it-helpful').html(this.finalMessageUseful) : jQuery('.do-you-find-it-helpful').html(this.finalMessageNotUseful);
},
constructWidget : function() {
jQuery(this.widgetHtml).appendTo("body");
}
}
jQuery(document).ready(function(){
var freddyEmailBot = new FreddyEmailBot();
console.log(freddyEmailBot.getUrlVars());
if( freddyEmailBot.portal.current_tab == freddyEmailBot.requiredTab) {
freddyEmailBot.showEmailBotHelpWidget();
}
jQuery(document).on("click", ".email-bot-helpful", function(e){
var useful = this.classList.contains("btn-primary");
useful = (useful) ? freddyEmailBot.usefulness.yes : freddyEmailBot.usefulness.no;
freddyEmailBot.updateBotResponse(useful);
});
});
</script>
<script>
jQuery(document).ready(function(){
document.querySelector(".article-body").insertBefore(document.querySelector(".fd-callout--note"), document.querySelector(".article-body").lastChild);
if(localStorage.getItem("active_plan") == "true"){
document.getElementById("new_plan").style.display = "none"
document.getElementById("old_plan").style.display = "block"
document.getElementById("previous_plan").classList.add("active_plan");
document.getElementById("current_plan").classList.add("inactive_plan");
}else{
document.getElementById("new_plan").style.display = "block"
document.getElementById("old_plan").style.display = "none"
document.getElementById("current_plan").classList.add("active_plan");
document.getElementById("previous_plan").classList.add("inactive_plan");
}
});
function displayContent(display_element,hide_element,current_plan,previous_plan){
var displayItem = document.getElementById(display_element)
var hideItem = document.getElementById(hide_element)
localStorage.clear();
if(current_plan == "previous_plan"){
localStorage.setItem("active_plan","true")
}else{
localStorage.setItem("active_plan","false")
}
displayItem.style.display = "block";
hideItem.style.display = "none";
document.getElementById(current_plan).classList = "active_plan";
document.getElementById(previous_plan).classList = "inactive_plan";
}
</script>
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<li><a href="https://www.freshworks.com/marketing-automation/?utm_source=freshworks&utm_medium=referral&utm_campaign=freshdesksupport_footer_main" style="display:inline-block;">Freshmarketer</a><a href="https://www.freshworks.com/marketing-automation/conversion-rate-optimization/?utm_source=freshworks&utm_medium=referral&utm_campaign=freshdesksupport_footer_main" class="new-tag hide-in-mobile" style="display: inline-block;padding: 2px 6px;color: #fff; font-size: .6rem; left:3px;">NEW</a></li>
<li><a href="https://www.freshworks.com/website-monitoring/?utm_source=freshping&utm_medium=referral&utm_campaign=freshdesksupport_footer_main" style="display:inline-block;">Freshping</a><a href="https://www.freshworks.com/website-monitoring/?utm_source=freshping&utm_medium=referral&utm_campaign=freshdesksupport_footer_main" class="new-tag hide-in-mobile" style="display: inline-block;padding: 2px 6px;color: #fff; font-size: .6rem; left:3px;">NEW</a></li>
-->
<li><a href="https://www.freshworks.com/freshdesk/">Freshdesk</a></li>
<li><a href="https://www.freshworks.com/freshservice/">Freshservice</a></li>
<li><a href="https://www.freshworks.com/crm/sales/">Freshsales</a></li>
<li><a href="https://www.freshworks.com/freshcaller-cloud-pbx/">Freshdesk Contact Center</a></li>
<li><a href="https://www.freshworks.com/hrms/">Freshteam</a></li>
<li><a href="https://www.freshworks.com/live-chat-software/">Freshchat</a></li>
<li><a href="https://www.freshworks.com/crm/marketing/">Freshmarketer</a></li>
<li><a href="https://www.freshworks.com/survey/">Freshsurvey</a></li>
</ul>
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<li>Company</li>
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<li><a href="https://www.freshworks.com/company/investors/">Investors</a></li>
<li><a href="https://www.freshworks.com/company/careers/">Careers</a></li>
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<ul>
<li>Freshdesk</li>
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<li><a href="https://www.freshworks.com/freshdesk/pricing/">Pricing</a></li>
<li><a href="https://www.freshworks.com/apps/freshdesk/">Apps</a></li>
<li><a href="https://www.freshworks.com/freshdesk/customers/">Customers</a></li>
<li><a href="https://www.freshworks.com/academy/">Training</a></li>
<li><a href="https://developers.freshdesk.com/v2/docs/your-first-app/">API & Developers</a></li>
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<li><a href="https://www.freshworks.com/company/partners/">Resellers</a></li>
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<li>Top Features</li>
<li><a href="https://www.freshworks.com/freshdesk/ticketing/">Ticketing</a></li>
<li><a href="https://www.freshworks.com/freshdesk/multichannel-support/">Multichannel</a></li>
<!--li><a href="#">Collaboration</a></li-->
<li><a href="https://www.freshworks.com/freshdesk/productivity/">Productivity</a></li>
<li><a href="https://www.freshworks.com/freshdesk/self-service/">Self Service</a></li>
<li><a href="https://www.freshworks.com/freshdesk/global-helpdesk/">Global Support</a></li>
<li><a href="https://www.freshworks.com/freshdesk/secure-helpdesk/">Secure Helpdesk</a></li>
<li><a href="https://www.freshworks.com/freshdesk/reporting-analytics/">Reporting & Analytics</a></li>
<li><a href="https://www.freshworks.com/freshdesk/help-desk-software/">Helpdesk Software</a></li>
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<ul>
<li >Mobile apps</li>
<li class="img-store top-space-small bottom-space-small">
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